While I have not patronized this particular shop, the content of the one star reviews makes me fearful to even walk down the street on the same side the road that the shop is on after reading of the enforcer with the bike seat in hand. We were possibly in the market for a couple half decent bikes and a vehicle rack to use the remainder of our cross country excursion. These experiences gave us enough pause to scrap the idea altogether.
Hi, I'm the manager here. We at Moab Cyclery strive to bring you a great Moab bike shop experience with high end bike rentals, retail, service, shuttles, tours and even a shower! We keep our rental bikes as current as possible and take every step to ensure that they are properly tuned and running well. When you bring your bike to our experienced mechanics they will do their best to get you back on the trail as quickly as possible. We are not perfect! Moab can be an incredibly busy place during the high season! Please be patient with us and understand that we have families to go home to at the end of the day, that we also enjoy riding our bikes on our off days. Our shower is actually outside, though private. Most importantly please return your rental bikes promptly by 5 pm so we have enough time to properly tune it for the next customer to enjoy tomorrow. Talk to us. We love to share our favorite ride spots, what bikes we enjoy and great Moab local tips. We'll tell you where the liquor store is. Hang out under our awning and enjoy our picnic tables and relaxed atmosphere. Be nice and we'll do everything to accommodate you.
I will never do business with Moab Cyclery again. I rented a bike to ride the Whole Enchilada, and was never told a time to return the bike. I assumed it was 6:00 given that is their stated closing time. Unfortunately for me, midway through the ride we had two in our group experience mechanical difficulties at several times on the trail, eventually resulting in limping their bikes out on the jeep road. As a result, I did not get to the trail head until 6:00 and b-lined it to the shop.
Luckily or so I thought, I caught the last shop worker leaving about 6:30, so I asked if I could leave the bike with him. He was pissy, but eventually said yes, but that they would have to charge me for an entire second days rental even though he acknowledged that they had the bike rented the next day and the mechanic could look it over in the morning. He also informed me that the manager is the only one in the shop that can make the decision on being charged the extra day and that he would call me before running the charge. At this point I thought well if you are going to charge me for a second day without my using the bike maybe I will just keep it for tomorrow. My friend talked me out of it, thinking that leaving the bike would generate some goodwill and I would only have to pay the late charge of $25. I called the next day to be told rather rudely that the manager was not in until Monday but that there was a note on my account to call. Now Monday, I see zero goodwill and the charge of $100 has been run on my card with no call to speak of. Needless to say I am disappointed, this is a group that continually failed to follow through on their word, never acknowledged their own failings in not informing me of the return time and has been pretty unpleasant to deal with in all of my interactions with them from the initial scheduling of the rental up until my conversation with Jacque the manager who was pleasant, but only eventually returned my call once he finally got tired of me calling.
In talking with Jacque he was adamant that they didn’t send the bike out the following day due to not having had an opportunity to go over it. Ironically, the 5010 that was returned was in good working order and would only have taken a couple minutes to go through, if they had wanted to, but why would they when they knew they would get paid for the days rental regardless. Also if they did send the other customer away without the bike that he wanted, this is all the more reason not to rent from Moab Cyclery. All they had to do was spend a few extra minutes to make both customers happy. Instead he blamed me for their decision citing that they did not have time to look over a bike in good working order.
Had a rear hub blow up at 4pm on a Tuesday, guys had me rolling by noon the next day, did a great job lacing up a much better hub for a great price. They have water out front, shower round back, right next to the grocery shop. Your one stop before the campsite should be here!
Do yourself a favor and avoid Moab Cyclery. Their staff is unpleasant to deal with and see their costumers as dollar signs not people. After this experience I will go to Poison Spider from now on, because renting a bike for 9 hours at Moab Cyclery is going to cost you $200.
i rented a nice 2016 stump jumper fsr. the friendly staff gave me a spare chain link and even found and installed a slightly longer stem at my request. perfect experience. thanks guys! (and girls)
Moab Cyclery is a US Point Of Interest based in Moab, Utah. Moab Cyclery is located at 391 S Main St, Moab, UT 84532, USA.
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